Website Terms & Conditions

1. Acceptance of these terms

These Terms and Conditions ("Terms") govern your use of the website at couplestherapy-lacounty.com (the "Site"), operated by Pasadena Clinical Group, a California professional psychotherapy practice ("PCG," "we," "our," "us"). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

These Terms do not govern the clinical relationship between PCG and our patients, which is governed separately by the Treatment Consent, Notice of Privacy Practices, Office Policies, and (for telehealth) the Telehealth Agreement.

2. No medical or clinical advice; no provider-patient relationship

The Site is informational. The information on the Site is not medical advice, clinical advice, psychotherapy, diagnosis, or treatment. Reading the Site, contacting us through a Site form, or otherwise engaging with the Site does not establish a clinician-patient relationship between you and any PCG clinician. A clinician-patient relationship begins only after intake and the signing of the Treatment Consent.

If you are in a mental health crisis or medical emergency: call 988 (Suicide and Crisis Lifeline), 911, or go to your nearest emergency department. Intimate partner violence: 1-800-799-7233. PCG is an outpatient practice and is not equipped to provide crisis services.

3. Permitted use

You may use the Site for personal, informational, and non-commercial purposes. You may not:

• copy, reproduce, distribute, or republish substantial portions of Site content for commercial purposes without our written permission;
• use the Site to send unsolicited communications, scrape data at scale, attempt to circumvent security measures, or interfere with operation of the Site;
• use Site content to train commercial machine learning systems without our written permission (this includes large-language-model training and similar; this Site is not licensed for AI training data acquisition);
• use the Site in any manner that violates applicable law or these Terms.

4. Intellectual property

The Site, including its text, design, photography, graphics, code, and arrangement, is © 2026 Pasadena Clinical Group. All rights reserved unless otherwise noted. The PCG name and logo are trademarks of the practice. Third-party trademarks are the property of their respective owners.

You may share individual pages by URL and link to the Site from your own pages, blogs, or social media without prior permission, provided the link is not used in a way that suggests endorsement, sponsorship, or affiliation that does not exist.

5. User-submitted information

If you submit information to us via Site forms (e.g., the contact form, the practicum application form), you represent that the information is accurate and that you have the right to submit it. We use submitted information per our Privacy Policy. We do not claim ownership of personal information you submit; we use it only for the purposes disclosed in the Privacy Policy.

6. Third-party links and services

The Site may include links to third-party sites (e.g., research articles, professional directories, governmental resources, mapping services). We are not responsible for the content, privacy practices, or operation of third-party sites. Following a link to a third-party site is at your own risk and subject to the third-party site's terms.

7. Disclaimers and limitation of liability

The Site is provided "AS IS" and "AS AVAILABLE" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or availability. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components, or that any defects will be corrected.

Limitation of liability. To the maximum extent permitted by Applicable Law, in no event will any of the Released Parties be liable to you (whether in contract, tort, statute, equity, or any other theory of liability) for: (i) any indirect, incidental, special, consequential, exemplary, or punitive damages; (ii) any loss of data, loss of profits, loss of revenue, business interruption, or loss of goodwill, regardless of whether the Released Parties were advised of, or should have been aware of, the possibility of any such damages. The Released Parties' aggregate liability for any and all claims arising out of or related to the Site, in the aggregate and regardless of the form of action or theory of liability, is limited to the greater of (a) one hundred U.S. dollars ($100) or (b) the amount, if any, that you paid the Practice for use of the Site in the twelve (12) months preceding the event giving rise to the claim.

Some claims cannot be limited. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Applicable Law, including (without limitation) liability for the Released Parties' gross negligence, intentional misconduct, fraud, or knowing violation of law; for personal injury caused by negligence in California (Cal. Civ. Code §1668); for sexual harassment or sexual assault claims subject to the federal EFAA (9 U.S.C. §401 et seq.); for non-waivable rights under the CCPA/CPRA, CMIA, and CANRA; or for any liability that cannot be limited under California consumer-protection statutes including the California Consumer Legal Remedies Act (Cal. Civ. Code §1750 et seq.). The validity of the remainder of this Section is not affected by any such limit.

8. Release and indemnification

Release of claims related to Site use. To the maximum extent permitted by Applicable Law, you release the Released Parties from any and all claims, demands, actions, causes of action, damages, costs, losses, and expenses (including reasonable attorneys' fees and costs of investigation), whether known or unknown, suspected or unsuspected, arising out of or relating to your access to or use of the Site, your reliance on Site content, or your violation of these Terms. You expressly waive the protections of California Civil Code §1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." This release does not extend to clinical care provided in the course of a clinician-patient relationship; that relationship is governed exclusively by the Treatment Consent and any related agreements signed at intake.

Indemnification. You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, damages, costs, losses, and expenses (including reasonable attorneys' fees and costs of investigation) arising out of or relating to (a) your access to or use of the Site; (b) any content you submit, post, or transmit through the Site; (c) your violation of these Terms; (d) your violation of any law or regulation; or (e) your infringement of the rights of any third party. The Released Parties reserve the right, at the Released Parties' own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with the defense. You may not settle any matter affecting the Released Parties without their prior written consent.

9. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to the dispute resolution provisions in Section 10, the exclusive venue for any judicial proceeding arising out of or relating to these Terms or the Site is the state and federal courts located in Los Angeles County, California, and you consent to personal jurisdiction in those courts.

10. MANDATORY DISPUTE RESOLUTION: NEGOTIATION → MEDIATION → BINDING ARBITRATION

Please read this Section carefully. It requires you and the Released Parties to resolve disputes through binding individual arbitration, waives jury trial, and waives class actions, except as expressly carved out below. This Section is governed by the Federal Arbitration Act, 9 U.S.C. §§1–16 ("FAA"). The parties acknowledge that this Section involves interstate commerce and that the FAA preempts inconsistent state law to the extent permitted.

This Section applies to any dispute, claim, or controversy of any kind, whether sounding in contract, tort, statute, regulation, equity, or otherwise — including the validity, scope, or enforceability of this Section itself — that arises out of or relates to these Terms, the Site, your interaction with the Site, or any communications between you and the Released Parties prior to the establishment of a clinician-patient relationship (a "Dispute"). Disputes arising in the course of clinical care are governed by separate dispute-resolution provisions in the Treatment Consent and, where applicable, the Telehealth Agreement, including the California Code of Civil Procedure §1295 notice and rescission provisions in those agreements.

10.1 Step one — informal good-faith negotiation (mandatory)

Before initiating mediation or arbitration, the party raising the Dispute must provide written notice ("Notice of Dispute") describing the Dispute, the relief sought, and a daytime phone number. Notice to PCG goes to: Pasadena Clinical Group, Attn: Practice Manager, 301 N. Lake Ave, STE 600, Pasadena, CA 91101, and a copy by email to office@pasadenaclinicalgroup.com. Notice to you goes to your last known mailing or email address. The parties will negotiate in good faith for thirty (30) days from delivery of the Notice. This step is a condition precedent to mediation and to arbitration.

10.2 Step two — mandatory mediation

If the Dispute is not resolved within thirty (30) days after the Notice of Dispute, the parties shall submit the Dispute to mediation administered by JAMS in Los Angeles County, California, under JAMS' then-current International Mediation Rules. The mediator shall be a single neutral mutually selected by the parties; if the parties cannot agree within fifteen (15) days, JAMS shall appoint the mediator in accordance with its rules. Mediator and JAMS administrative fees are split equally between the parties; each party bears its own attorneys' fees, costs, and expenses. The mediation shall last not less than one (1) full session of at least four (4) hours, unless the mediator declares an impasse earlier. Completion of mediation (or written declaration of impasse by the mediator) is a condition precedent to arbitration.

10.3 Step three — mandatory final and binding individual arbitration

If the Dispute is not resolved within sixty (60) days after the mediation begins (or upon earlier impasse declared by the mediator), the Dispute shall be submitted to final and binding individual arbitration administered by JAMS in Los Angeles County, California, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (for claims under $250,000) or the JAMS Comprehensive Arbitration Rules and Procedures (for claims of $250,000 or more), in each case as in effect on the date the arbitration is initiated. The arbitration shall be conducted by a single, neutral arbitrator who is a retired California state or federal judge or a California-licensed attorney with at least fifteen (15) years of relevant experience. The arbitrator's award shall be in writing, supported by reasoned findings of fact and conclusions of law on each material issue, and shall be final and binding on the parties. Judgment on the award may be entered and enforced in any court of competent jurisdiction. The arbitrator (and not any court or agency) shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Section, including any claim that all or any part of this Section is void or voidable; provided, however, that a court (and not the arbitrator) may decide gateway disputes about the validity of the class-action waiver in Section 10.4.

Arbitration fees. Filing, administrative, and arbitrator fees shall be allocated as required by the applicable JAMS rules and any consumer-arbitration minimum-standards rules; PCG will advance such fees as required by those rules to ensure the arbitration is not cost-prohibitive to you. Each party otherwise bears its own attorneys' fees and costs, except where Applicable Law or contract awards them to the prevailing party, in which case the arbitrator may award them.

Confidentiality. The arbitration proceedings, the testimony, the written submissions, and the award are confidential, except as required to enforce the award, as required by Applicable Law, or as required to disclose to insurers, professional licensing bodies, or accountants under a duty of confidentiality.

10.4 Class-action and representative-action waiver

To the maximum extent permitted by Applicable Law, all Disputes shall be resolved solely on an individual basis. You and PCG each waive any right to participate in a class action, collective action, mass action, private attorney general action (subject to Section 10.5(d) below), or other representative or consolidated proceeding, whether in court or in arbitration. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class, representative, mass, or consolidated proceeding. If a court determines that this waiver is unenforceable as to any particular claim, that claim (and only that claim) shall be severed and proceed in the courts identified in Section 9; the remainder of Section 10 shall remain in full effect for all other claims.

10.5 Carve-outs (Disputes that may proceed outside of this Section)

Notwithstanding the rest of this Section, the following Disputes are not subject to mandatory mediation or arbitration:

• (a) Sexual assault or sexual harassment claims that are subject to the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 ("EFAA," 9 U.S.C. §§401–402); the claimant may unilaterally elect to proceed in court.
• (b) Small-claims actions within the jurisdictional limits of the small-claims court of Los Angeles County, California, brought on an individual basis.
• (c) Equitable relief and intellectual-property protection. Either party may seek temporary, preliminary, or permanent injunctive or other equitable relief in a court of competent jurisdiction in Los Angeles County, California, to enjoin actual or threatened infringement, misappropriation, or violation of trade secrets, copyrights, trademarks, patents, or confidentiality obligations, without first complying with the negotiation, mediation, or arbitration steps.
• (d) Public enforcement and non-waivable rights. Nothing in this Section prevents you from filing a complaint with, or assisting an investigation by, any government agency, including the California Board of Behavioral Sciences (BBS), the California Attorney General, the California Department of Consumer Affairs, the U.S. Department of Health and Human Services Office for Civil Rights (HHS-OCR), the Equal Employment Opportunity Commission (EEOC), the California Civil Rights Department, the National Labor Relations Board, or any analogous state or federal authority — nor does this Section waive any right that, as a matter of Applicable Law or public policy, cannot be waived.
• (e) Workers' compensation and employment-law claims that, by Applicable Law, may not be subjected to pre-dispute arbitration (including any claim governed by California Labor Code §432.6 / AB 51 to the extent not preempted by the FAA).
• (f) PAGA actions. Individual claims under the California Private Attorneys General Act, Cal. Lab. Code §2698 et seq., are arbitrable on an individual basis to the extent permitted by Viking River Cruises, Inc. v. Moriana, 596 U.S. 639 (2022) and Adolph v. Uber Technologies, Inc., 14 Cal. 5th 1104 (2023); representative PAGA claims, to the extent not arbitrable, may proceed in court but are stayed pending the individual arbitration.

This Section 10 is mandatory. Other than the statutory rescission rights expressly preserved in the Treatment Consent (Cal. Code Civ. Proc. §1295) for clinical-care disputes, there is no opt-out from the mediation, arbitration, or class-action-waiver provisions of these Terms.

10.6 Survival

This Section 10 survives termination, expiration, or rescission of these Terms.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be reformed to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

12. Entire agreement; modifications

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and PCG regarding the Site. We may modify these Terms by posting an updated version on the Site with a new "Last updated" date. Material changes will be communicated via prominent Site notice for at least 30 days before they become effective. Your continued use of the Site after the effective date constitutes acceptance of the modified Terms. Modifications to these Terms must be in writing; we will not modify these Terms by oral agreement, course of dealing, or course of performance.

13. No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. A waiver of any provision must be in a writing signed by us to be effective, and applies only to the specific instance to which it is given.

14. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, sale of assets, or by operation of law. Any attempted assignment in violation of this Section is void.

15. Contact

For questions about these Terms:

Pasadena Clinical Group
301 N. Lake Ave, STE 600
Pasadena, CA 91101
Tel: (626) 354-6440
Email: office@pasadenaclinicalgroup.com